Answer Every Question Instantly — Without Growing Your Support Team
Your AI avatar resolves FAQs, policy questions, and product queries in seconds — deflecting tickets before they're ever created.
What Minimoes does for you
Knowledge base ingestion
Upload your docs, help articles, and PDFs. The avatar learns your full knowledge base and draws accurate answers from it — not generic LLM responses.
Context-aware follow-ups
The avatar remembers what was asked earlier in the conversation — no repetitive questions, no frustrating restarts.
Escalation with full context
When the avatar cannot answer confidently, it hands off to a human agent with a full transcript — saving time on both sides.
Common challenges — solved
40% of support tickets are answered in your documentation
The avatar finds and delivers the answer in 2 seconds — no ticket created.
Help centres have 80% bounce rates because search is poor
Conversational access to your knowledge base is faster and more accurate than search.
Multilingual support is expensive to staff
The avatar handles queries in the user's language, automatically.
Frequently asked questions
- How does Minimoes automate FAQ responses without losing accuracy?
- The avatar uses RAG (Retrieval-Augmented Generation): it retrieves the most relevant section of your documentation for each question and generates a response grounded in your exact source material. It does not hallucinate or draw from general internet knowledge — every answer traces back to content you uploaded.
- What types of documents can be uploaded to the FAQ knowledge base?
- Minimoes ingests PDFs, Word documents, plain text files, and web page content. There is no document cap — you can upload your entire documentation library, product manuals, policy archives, and help centre articles.
- How does the avatar handle a question it cannot answer?
- When the avatar cannot find a confident answer in your knowledge base, it tells the user honestly and offers to escalate to a human agent or direct them to a contact form — with the full conversation transcript so no context is lost.
Stop paying to answer the same question twice
Your FAQ automation avatar — trained on your docs, live today.