Activity

Activity gives you a full record of every conversation your Twin has had. Starter+

Chat logs

Browse all conversations paginated at 25 per page. Each entry shows:

• Visitor name and email (if captured)
• Conversation status — Open or Closed
• Source — Widget, Playground, or Agent page
• Country
• Return visitor count (e.g. "3×" for a visitor who has returned three times)

Click any conversation to view the full message thread, including per-message thumbs up/down feedback from the visitor.

Filters

• Status — All / Open / Closed
• Date range — last 7 days, last 30 days, or custom range
• Search — by visitor email, name, or ticket ID

Leads

The Leads tab shows conversations where a visitor's contact information was captured. Use this as a lightweight CRM view, or sync leads to your CRM via an escalation Action.

Conversation status

Conversations are Open by default. Mark them Closed once a lead has been followed up or a ticket resolved.