Actions Business+

Actions extend your Twin beyond Q&A. They fire automatically when your Twin detects a specific intent in a conversation.

Overview

Each Action is configured with a trigger condition (detected intent) and an outcome (send a webhook, show a button, create a ticket, book a meeting). Multiple actions can be active simultaneously.

Actions are managed from your Twin's Actions tab, organized by category: Custom, Escalations, Integrations, and Tools.

Available actions

• Collect Leads — capture visitor name, email, and phone on intent detection
• Suggested Messages — surface contextual quick-reply buttons
• Custom Button — inject a CTA at a detected moment (link, modal, or JS event)
• Custom Webhooks — fire POST/GET/PATCH requests to any endpoint
• Escalations — auto-create support tickets when visitors are blocked
• Tool integrations — Calendly, Cal.com, Shopify, Stripe
• Slack — notify a channel on lead capture or escalation