Knowledge Base

The Knowledge Base is where your Twin's intelligence lives. Seven distinct data source types are supported, each available as a tab in the dashboard.

Overview

Content you add here is indexed and used exclusively to answer visitor questions. Your Twin never generates answers outside of what you've trained it on.

Data sources

• Files — PDF, Word, PowerPoint, images (OCR), CSV
• Website — domain crawl, sitemap, or individual URLs
• Q&A — explicit question-answer pairs with priority matching
• Notion — OAuth sync of pages and databases Business+
• Text — free-form text snippets added directly in the editor
• Zendesk — import support tickets as training data Enterprise
• Suggestions — AI-detected content gaps from real conversations

Training status

Each source shows: Pending, Processing, Ready, or Error. Training completes within 60 seconds of upload. Removing a source takes effect on the next conversation.