Create your Twin

The creation wizard walks you through 7 steps. Your progress is auto-saved at each step.

Step 1 — Identity

Give your Twin a name, role, and specialties. These shape how it introduces itself and what topics it focuses on.

  • Name — displayed to visitors in the chat widget
  • Role — e.g. "Sales Assistant", "Support Agent"
  • Specialties — topics the Twin prioritizes
  • Brand color — applied to the widget UI (hex picker or presets)

Step 2 — Voice

Choose from the built-in voice library (preview each before selecting) or upload a custom 30-second voice sample. Your Twin will use this voice for all spoken responses.

Step 3 — Avatar

The full 3D avatar editor opens inline. Customize face shape, skin tone, hair, eyes, accessories, and clothing. Changes preview live in the editor.

You can update the avatar at any time from the Backstage section of your Twin's dashboard.

Step 4 — Files

Upload documents as the first layer of your knowledge base. Supported formats: PDF, Word (.docx), PowerPoint (.pptx), images (OCR). Maximum 50 MB per file.

Step 5 — Text

Add free-form text snippets — company descriptions, FAQs, product details. Useful for content that doesn't exist as a file.

Step 6 — Website

Connect your website so your Twin stays current with your published content.

  • Domain crawl — crawls all pages under a domain
  • Sitemap — imports URLs from an XML sitemap
  • Individual URLs — add specific pages manually

Website sources are re-crawled every 24 hours automatically.

Step 7 — Review & publish

Review your Twin's identity, voice, and data sources. Click Publish to create it. Training starts immediately and typically completes within 60 seconds.

After creation

Once published, your Twin appears in your agent list. From there you can:

  • Test it in the Playground before going live
  • Add more data in Knowledge Base
  • Configure automations in Actions
  • Customize the chat widget in Widgets
  • Get your embed code in Deploy