Collect Leads

Automatically capture visitor contact information when your Twin detects buying intent.

How it works

When a visitor's messages signal purchase or booking intent, your Twin naturally asks for their contact details within the conversation flow — without interrupting the dialogue. The timing and phrasing adapt to the conversation context.

Leads appear immediately in the Activity → Leads tab once captured.

Captured fields

First and last name
Email address
Phone number (optional)

All three fields are optional for the visitor. Your Twin captures whatever the visitor provides without blocking the conversation.

Syncing to CRM

Captured leads can be pushed to your CRM automatically via an Escalation action. Supported: HubSpot, Salesforce, Zendesk, Pipedrive, and others. Configure the sync target in the same Actions tab.