Q&A
Define explicit question-and-answer pairs. Q&A entries take priority over all other knowledge sources.
How it works
When a visitor asks a question that closely matches a Q&A entry, your Twin uses that exact answer instead of generating one from the broader knowledge base. This guarantees precision for critical topics.
Add entries from Knowledge Base → Q&A. Each entry has a question and a corresponding answer — both plain text.
Q&A matching is semantic, not exact string matching. A visitor asking "how much does it cost?" will match a Q&A entry titled "What is the pricing?"
When to use Q&A
- Pricing and plan details
- Refund and cancellation policies
- Contact information
- Legal or compliance answers that must be verbatim
- Any question your Twin currently answers incorrectly